Withdrawal information

Right of withdrawal

As a consumer in the EU you generally have the right to withdraw from a contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise it, send a clear statement (for example by email to [email protected]) before the period ends.

Early expiry for digital content

Cosmos products are digital content delivered as a download. Checkout only proceeds when you confirm the following statement, which is repeated on your receipt:

“I agree that delivery of this digital content starts immediately, and I acknowledge that I lose my 14-day right of withdrawal once delivery has begun.”

With that consent, your right of withdrawal expires when delivery begins, which is when we send your download link after payment confirmation. Before that point you may still withdraw and receive a full refund.

Effects of withdrawal

If you withdraw in time, we refund all payments received from you without undue delay and at the latest within 14 days, using the same payment method you used, free of charge.

Your statutory rights

Rights for defective digital content are not affected by the loss of the withdrawal right.